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FAQ

How long is the delivery time?

Delivery time varies from 1 to 5 working days. This depends on whether the product needs to be manufactured or if the product is in stock.

What payment methods do you accept?

We accept most cards and will not currently offer purchases on invoice.

What materials do you use?

Our handmade candles are made of beeswax and colored with pigments - to achieve the color you want to order. Beeswax is a non-toxic natrual product. We want the product to feel and be experienced as luxurious.

What is your return policy?

We have a 30-day return policy, which means that you have the right to cancel the purchase for 30 days.

 

To be eligible for a return, your item must be in the same condition as you received it - ie unused, with tags and in the original packaging. You also need a receipt or proof of purchase.

 

To start a return, you can contact us at info@ellendhome.com. If your return is accepted, a return label will be sent as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Why beeswax?

Beeswax is a natural substance, contains no toxic substances and has a burning time that is longer than, for example, soy wax and stearin. Our goal is for everyone to be able to buy candles, without having to think about what happens when the wax begins to melt.

Do you still have questions? Send an email to info@ellendhome.com